Shipping policy

$10 for Standard Shipping

$15 for Express Shipping

NOTE:
1. Bulky items and oversized items can only be sent to street addresses.
2. Sometimes we have to split your order and send multiple parcels, if this happens we will let you know and send through a tracking number for each parcel. When multiple parcels are sent we cannot guarantee that they will arrive at the same time.

Delivery Times

Standard items have an estimated delivery time of 2-5 business days for most metro and regional areas. However, for rural areas, delivery times can generally be longer.

Bulky items are sent via courier. Please allow 3-8 business days after dispatch for these services for most metro & regional areas. Semi-rural & rural areas can take longer.

Please note that we have no control over delivery speeds once an item has left our shop. Weather events, peak delivery periods (ie, Christmas/Holiday Periods), public holidays (both National & State-based) & unforeseen circumstances can impact delivery times. 

Delivery Areas

Standard items are delivered via the Australia Post network and are home delivered where these services exist. In the case of Australia Post, if you're outside of their home delivery network, they will deliver to the nearest post office, and you will receive a card for collection.

Bulky items sent via courier (items over 105cm in length) require a street address for delivery and can only be delivered to mainland Australia addresses, including Tasmania. (Some exclusions may apply.) Islands cannot be serviced by our Courier Services.

If we cannot arrange delivery to your location, we will arrange a refund for your order. 

Reasons For Order Delays:

  • Entry of an incorrect or incomplete address during checkout.
  • Selecting the incorrect delivery method at checkout.
  • Public holidays.
  • Peak online ordering periods.
  • In the event an order is flagged for verification, we may need to wait until the order has been verified and approved.
  • Occasionally, if a particular product is in high demand, we may need to re-order the product from our suppliers.

In the event of an order delay, we will contact you via phone and/or email to notify you of the reason behind the delay and provide an estimated delay time.